At WeVoice News, we are committed to delivering transparent, fair, and user-friendly experiences. This policy outlines how refunds, cancellations, and user transactions (including tipping and micropayments) are handled on the platform.
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The session is cancelled by the creator or the WeVoice News team.
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A user is unable to access the session due to a verified technical issue from WeVoice’s side.
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Registered phone/email ID
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Transaction proof (screenshot or ID)
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Brief description of the issue
1 | Micropayments for Audio Spaces & Exclusive Content
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Payments made to access live audio discussions or exclusive content are non-refundable, unless:
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In such cases, users may request a refund within 24 hours by contacting admin@wevoice.co with:
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Approved refunds will be processed to the original payment method or the in-app wallet within 3–5 business days.
2 | Tipping Independent Journalists
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Tipping allows users to support independent journalists directly.
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All tips are voluntary and final. Once a tip is processed, it cannot be refunded or reversed under any circumstance.
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Users are encouraged to tip responsibly based on the value they derive from the content or journalist.
3 | Cancellations
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Creators may cancel live sessions or content drops up to 1 hour prior to the scheduled time.
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In case of cancellation, all users who paid to join will receive an automatic refund to their wallet or payment method within 3–5 business days.
4 | Disputes & Abuse
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Any attempt to misuse the refund system (e.g., repeated false claims) may result in account suspension.
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Final decisions on refund or dispute resolution rest with WeVoice News after internal review.